We have all heard about roofers taking off with someone’s money and not completing the job. I think most people know them as fly-by-night roofers. There are so many things I could say about that, but to be honest, the best advice is to not pay the roofer in full until the job is done.
You will hear it time and time again, use a local roofer! Do not use anyone out of state they will steal your money…. I could go on and on and on with this. The fact is yes, you should use a local roofer, however you should evenly consider an out of state roofer. At the end of the day it is who you as the homeowner feel comfortable using…end of story. Gaining trust is a difficult thing, almost as difficult as trusting a stranger. If you have a relative that lives in Texas, but also carries the Oklahoma roofing license (in Oklahoma all roofers have to have a license through the Oklahoma Construction Industries Board or CIB) and the proper insurance, do you not trust them to do your roof? If you yourself owned a roofing company in Kansas, should someone in Oklahoma not trust you?
Every day businesses fail, especially in the roofing industry. This happens for different reasons. The most common are lack of subcontractors in the area or simply just not enough business. Now again, I would strongly urge you not to pay any roofer in full until the job is finished. Most roofers, like Resi-Comm Roofing, will require a down payment on the roof which is typically the first check you receive also known as the ACV check. Why you ask? It is simple, small companies cannot afford to buy materials, pay roofers, and then get stiffed by a homeowner. Sure, by law they could file a lien or a lawsuit but who has the time or money to do that. The average roof would cost a roofer upwards of $10,000 - $300,000 in labor and materials. I do not know about you, but most people or small businesses do not have that kind of money to just throw away. It sounds like I just gave you advice to pay the roofer up front as well as to not pay them until the job is finished, right? Well some companies will require a down payment, while some will not. They are probably both reputable companies with simply different cash flow and differing credit limits. Funny thing is, we all use the same sub-contractors most likely so does it even matter? The important thing is to do your research. Ask for reliable references, check their BBB rating, look at their website, etc. As a home or business owner there are so many things you can do to ensure that you are not going to lose your money and are using a reputable roofer.
I wish everyone in this world was honest, but we all know that some people simply are not. Find a company that has a reputation for solid work and reliability. I will say that when Resi-Comm does a job out of state we give the same attention to that job as we would to our own neighbor. In the roofing business it is about referrals and reputation. Our reputation is everything, it is the only thing that helps us make a living. Resi-Comm does their due diligence when hiring sub-contractors, and the last thing we could afford is an unhappy customer.
When is the last time you knocked on your neighbor’s door to ask to borrow some eggs or milk? I am guessing it has either been never or an exceptionally long time. Now think about a single mother or father trying to earn a living for their family by knocking on your door. It is extremely difficult and tiresome. Every roofer that takes the time to knock on your door deserves a chance to earn your trust. That does not mean you trust everyone; but they just deserve a shot. I am from Texas and live in Oklahoma, but I would love to do your roof in Kansas. We go where we see the best opportunity to make a honest living for our families. So, stay local or step out of your comfort zone and follow your gut instincts. Either way once that salesperson gets a “yes I’ll do business with you”, you might be helping put food on the table or even possibly buying baby formula. You just never know.
Regardless of what direction you go, make sure that there is a representative from the company you choose do a final walk through with you as the homeowner. Make sure all equipment is off your property, make sure the nails have been picked up and there is not trash or debris on your property. Most importantly make sure you are satisfied with one of your most expensive asset looks once the job is complete. Out of state roofers give your city tax dollars, it adds up I promise you that. So, the next time you hear someone say, “do not use an out of state roofing company, just use local”, do yourself a favor and ask them why not? The time frame for me to go look at an issue in Hobbs, New Mexico is the exact time frame it would take me to look at an issue in my hometown of Edmond, Oklahoma. We will get to it as quickly as possible to address your concern.
On a final note…ask yourself this; could the company you work for or own survive with only local customers? Resi-Comm roofing will give you the same attention and satisfaction regardless of the city or state you live in. If we could not financially or responsibly perform our job to the highest level outside of a 50-mile radius, we simply would not even be knocking on your door to begin with.
Food for thought. You would be surprised at how many non-local roofers there really are, it is very few especially in the residential roofing sector. Commercial roofs are a completely different story as there are far fewer companies that do them.
For more blogs on roofing questions, check out our Roofing Posts page or email us questions you might. We would love to help you out!